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Showing posts from February, 2012

Are you using LINKEDIN?

If you are, pay close attention to the following dialogue that I had with someone this morning already and I've not had my coffee yet.I was approached by someone who wanted to "add me to their professional network". I had no recollection of this person so I declined the invite. I received back a "oh we met at such and such a convention 3 years ago and I thought I could use your services back then but I've been busy since then and this is the first chance I've had to reach out" emails. The problem with the connection request is that they left out those details. My response was simple: No worries at all. There's one little thing I tell everyone using LinkedIN to pay close attention to as it makes all the difference in the world. When you're sending an invite to connect there's an opportunity to add a personal message. Use it. Simply put you could have made a stronger impact with something like: "Hi Michael, I met you at "SUCH and SUCH in…

Staples…You have MUCH to learn

Yes Staples, as in Staples, Inc. the store.Your Yorktown Avenue location in Huntington Beach, CA, the exact address being: 7131 Yorktown Ave., Huntington Beach, CA 92648 has much to learn about the words "CUSTOMER SERVICE". It's sadly lacking at this location and after living in this area for over a year now and frequenting that store to purchase products, it's time to speak up and voice what many others choose not to. The store is not a pleasant place to shop. When someone walks into a Staples in Arizona for example, the first thing you get is "Welcome to Staples! May I help you find something today?" When you walk into this Staples you're lucky if a head raises up to acknowledge you're there in the first place. That's a warning sign. This email does not share a single experience. It's the same thing, over and over again for more than 1 year. It has not changed. It's time that you know there's an issue. I find it surprising that nobody …

Followup to "So we met a dog..."

Just a quick update to my story http://docmurdock.posterous.com/so-we-met-a-dog from January. I took a side trip today on my way down to teach the social media class for The Orange County Business Experts.That trip was to see "Buddy Guy". Buddy is the dog we found in January in Huntington Beach.The news is great. Buddy is healthy, he's happy, and he's well cared for. It was such a thrill to see him, when I arrived to visit, his new owner went to let him out, Buddy ran to me and leaped into my arms. WOW what strength he has now that he's being taken care of.He was able to be off leash and obeyed commands from his owner. I was simply touched by this.So once in a while there are pleasing continuations of great stories. This is one of them. I know from time to time we'll see Buddy Guy, and he'll do just fine out there.Thanks again to the Universe for the amazing lesson in unconditional love. I am so happy and grateful that this came our way. We needed a refre…