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Showing posts from October, 2009

Is YOUR shipping system broken?

Maybe it is and you don't know it yet. However, if I place an order with your company and it does not do certain things, you will read about it here, and on other places as well. It's my mission in this time to ensure that the processes work and that the customer does not end up paying for a misstep in your mission to provide excellent customer service. Case in point: ClubMac/MacMall First off, let it be well known that I LOVE MACMALL. In fact I still wear my bright yellow "CALL THE MALL" TShirt out to coffee which makes my wife cringe everytime she sees it since it's old and from a MacWorld long ago. But, that being said, I used the Club Mac side of things to place an order for a very small part and it caused a breakdown in their system which showed the age of things, so this needs to be mentioned so that it can be fixed. Now, to give you an idea of the timeframe here, the last time I used the billing address in question was when I lived in a town called Bu…

Additional IOMEGA incident info

A side note that escaped me when posting this morning and is an important one, so it's best that it is separate. Product registration. When you purchase a product & you take your time to go to the website of the product producer and register it, I believe you have every right to expect when you give them your serial number to look up that they will see all of your information and be able to expedite the shipping process etc. (By the way, IOMEGA's California Based Shipping Warehouse closes at 1PM EASTERN TIME which is (repeat after me) LUDICROUS since the warehouse is located in California, so automatically anything you place even an expedited RMA onto will be delayed by 24 hours, and no there is no discount afforded you because you had the problem late and were not able to get through their support mechanism in time to order the replacement before 1pm Eastern Time. The Agent working the phone with me was in shock that they closed at 1pm. He said "WHY?" Heck yo…

IOMEGA...What the hell happened to your support???

Back in the early days of IOMEGA it was fun to watch the company. In fact it was fun to see the Motley Fools talk about how much the stock was going to gain so that we could all day trade it and make a fortune (I did), and know others who were with a company called MetaTools who simply (inside traded it), but that was then and the statute of limitations is probably up by now right Julie? :) LOL Yeah I kept those emails. But back to my point, what happened to your support? To say it's downhill is an understatement. Let's go to the video tape shall we! Well no because I am not going to invest any more into this adventure other than to warn others away from these products. I am stuck with one because for now it's the only thing out there in a good looking MacMini form factor that will provide the USB and FIREWIRE ports I require. 1 Terabyte MiniMax drive. Purchased from NewEgg.com less than 4 months ago. About 2 months ago it starts not mounting completely when powering on…

Thanks for following my postings

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To All those who sign up to follow the rantings of mine over technology or whatever else happens to pop into my viewfinder, thanks. It's great to know that some of this appeals or at least amuses you. When you have time drop over to www.docmurdock.com to learn more about who you're tailgating and obviously if you ever have questions or simply wish to ask for help with something, I can always be reached through but not abused through doc@docmurdock.com Yes I do answer my own emails even though I sift through literally hundreds of them daily. Welcome to the new age of introductions. My name is Michael Murdock, formerly PIXAR's MAC Guy from 1991-1997, credited in Toy Story and you've just stepped onto the roller coaster of technology ZEN. Oh! that reminds me, make sure to check out the Zen of Technology show on facebook as well as www.thewinonline.com Lastly if ANYONE out there wants a YEAR of One on One Mac support from me personally, yes that's 1 year's worth of M…

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